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Managing Conflict
This course helps you to identify the sources of conflict and to manage conflict in the workplace effectively.
Course SpecificationsCourse identifier: MC.
Course duration: 3.5 hours / 3.5 PDUs.
Delivery schedule: Half day.
Course DescriptionThis course will assist you in understanding and implementing strategies that will help to manage conflict effectively.
Course Objective: You will identify the sources of conflict and how to manage conflict effectively.
Target Student: This course is designed for any business professional who encounters conflict in the workplace.
Prerequisites: There are no prerequisite skills for this course.
Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Performance-Based ObjectivesUpon successful completion of this course, students will be able to:
develop skills to assess a conflict situation and monitor your reaction to the conflict;
utilize effective communication techniques to manage conflict in a proactive manner;
resolve conflict through identifying it's source, and determining and implementing the best solution.
Lesson 1: Recognizing Conflict
Topic 1A: Identify Your Personal Reaction to Conflict
Topic 1B: Develop a Healthy Attitude Toward Conflict
Topic 1C: Assess the Situation
Topic 1D: Avoid Conflict Escalation
Lesson 2: Responding to Conflict
Topic 2A: Actively Listen
Topic 2B: Communicate Effectively
Topic 2C: Respond to Negative Tactics
Lesson 3: Resolving Conflict
Topic 3A: Identify the Source of the Conflict
Topic 3B: Determine the Best Solution
Topic 3C: Implement the Solution