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Fundamentals of Communication
This course provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.
Course SpecificationsCourse identifier: FComm
Course duration: 7.0 hours / 7.0 PDUs.
Delivery schedule: One day.
Optional Software: Microsoft Office (Word and Excel).
Course DescriptionFundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.
Delivery Methods: Traditional classroom training with structured hands-on activities.
Performance-Based ObjectivesUpon successful completion of this course, you will be able to:
communicate formally and informally in business so there is a mutual understanding between the sender and the receiver;
write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result;
use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information;
use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations;
use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.
Lesson 1: Understanding Business Communication
Topic 1A: Identify Basic Communication Techniques
Topic 1B: Describe Formal and Informal Communication
Lesson 2: Communicating in Writing
Topic 2A: Write Effective Business Documents
Topic 2B: Write Effective Business Letters
Topic 2C: Write Effective Memos
Topic 2D: Write Effective Reports
Lesson 3: Communicating with Graphics
Topic 3A: Create Graphics for Business Communication
Topic 3B: Communicate Static Information
Topic 3C: Communicate Dynamic Information
Lesson 4: Using Verbal and Non-verbal Communication
Topic 4A: Describe Verbal and Non-verbal Communication
Topic 4B: Identify Elements of Effective Meetings
Topic 4C: Identify Elements of Effective Presentations
Topic 4D: Read Body Language
Lesson 5: Communicating Electronically
Topic 5A: Using Voice Communication in Business
Topic 5B: Using Internet Communication in Business
Appendix A: Works Cited
References and Works Cited