D. Hughes & Co. change management training course

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	Summer 2010 Public Class Schedule Philadelphia metro July 6, 2010

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Change Management

This course is intended for middle management, especially those with direct reports, who are responsible for managing organizational change and maintaining employee performance.

Course Specifications

Course identifier: CM

Course duration: 3.5 hours / 3.5 PDUs.

Delivery schedule: Half day.

Course Description

With constantly shifting global economies and technological developments, businesses are constantly changing to exploit opportunities. Companies no longer have the luxury of remaining the same. Therefore, managers must constantly prepare for and implement change, guiding their employees through periods of transition.

Course Objective: You will learn to understand change from multiple perspectives, including risk, communication, projects, stress management, and trouble shooting.

Target Student: This course is intended for middle management, especially those with direct reports, who are responsible for managing organizational change and maintaining employee performance.

Prerequisites: There are no prerequisites for this course.

Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Performance-Based Objectives

Upon successful completion of this course, students will be able to:

plan for change;
learn to communicate change;
manage the impact of change on your team members
successfully implement changes at work.

Course Content

Lesson 1: Planning for Change

Topic 1A: Analyze the Process of Change
Topic 1B: Identify Barriers to Change
Topic 1C: Determine Available Support

Lesson 2: Communicating Change

Topic 2A: Utilize Adopters of Change
Topic 2B: Communicate Change

Lesson 3: Managing the Initial Impact of Change

Topic 3A: Educate Employees on the Change Process
Topic 3B: Implement Strategies to Deal with Stress
Topic 3C: Cope with Fear

Lesson 4: Implementing Change

Topic 4A: Engage Employees
Topic 4B: Capitalize on the Change Process
Topic 4C: Maximize the Benefits of Change
Topic 4D: Reframe Change
Topic 4E: Label Milestones
Topic 4F: Troubleshoot Issues
Topic 4G: Report Results